Privacy Policy

1. Who this policy covers

This Privacy Policy applies to the website operated by Water Damage Restoration Dallas TX, including pages that link to this policy. It describes the information practices for this website and for requests submitted through the website. It does not change the terms of a separate written service agreement.

2. Information you provide

If you submit a contact or inspection request, the form may ask for information such as your name, phone number, email address, property address, requested service, and a message describing the situation. If you call us, you may also choose to provide similar information by phone.

Please do not submit passwords, payment-card numbers, government identification numbers, or other information that is not needed to discuss a property-damage request.

3. Information collected automatically

The website may receive limited technical information that a browser normally sends to a web server, such as the requested page, approximate timing, browser type, and device or network information. This information may be used to operate, secure, troubleshoot, and improve the website.

We do not use this policy to promise that every browser, analytics tool, cookie, or third-party service will operate in the same way. If those tools are added or changed, this policy may be updated to describe them.

4. How information is used

Information may be used to:

• Respond to your question or service request.
• Discuss safety considerations, availability, scheduling, and property-specific next steps.
• Communicate about a requested assessment or authorized project.
• Maintain, secure, troubleshoot, and improve the website and related communications.
• Comply with legal obligations and protect the rights, safety, and property of people and businesses.

5. When information may be shared

We may share information with service providers who help operate the website, communications, scheduling, or other business functions, subject to appropriate use of that information. We may also share information when you ask us to coordinate with an insurer, adjuster, property manager, or other representative.

Information may be disclosed when required by law, legal process, or a valid governmental request, or when reasonably necessary to prevent fraud, abuse, or a threat to safety. We do not sell the contact information submitted through this website.

6. Retention and security

We keep information for as long as reasonably needed for the purpose for which it was collected, for business records, or to meet legal and dispute-resolution requirements. We use reasonable administrative and technical measures, but no internet transmission or storage system can be guaranteed to be completely secure.

7. Your choices

You may ask what contact information we have about a request, ask us to correct inaccurate information, or ask a question about how it is used. Some records may need to be retained for legal, security, or project-accounting reasons. To make a request, call (469) 518-6088 and describe the request without including sensitive information in an unprotected message.

8. Children and third-party websites

This website is intended for property owners, occupants, managers, and other adults seeking restoration information. We do not knowingly request personal information from children. The website may link to third-party services or resources; their privacy practices are governed by their own policies.

9. Policy updates

We may update this policy when our website, information practices, or legal obligations change. The updated version will be posted on this page with a new “Last updated” month and year.

10. Contact